These Terms of Service ("Terms") are a binding agreement between you and LoPro CRM LLC and govern your access to and use of the LoPro software and related services.
1. Acceptance of these Terms
By creating an account, checking a box indicating your agreement, or otherwise accessing or using LoPro (the "Service"), you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service. If you accept these Terms on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to that business. When we make material changes, we may require you to accept the updated Terms before continuing to use the Service.
2. The Service
LoPro is field-service management and invoicing software for pool-service professionals and similar local service businesses. It provides scheduling, customer and job records, service logging, shopping and expense tracking, messaging, invoicing, and tools to collect payments from your customers through our payment processor. The Service is provided by LoPro CRM LLC, a Florida limited liability company ("LoPro," "we," "us," or "our"). We may add, change, or remove features from time to time.
3. Eligibility & Accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for all activity under your account, including activity by employees or other users you invite. You are responsible for your invited users' compliance with these Terms. Notify us promptly at Support@GetLoPro.com of any unauthorized use of your account.
4. Subscription, Free Trial, Pricing & Billing
Free trial. New accounts include a 30-day free trial. A valid payment method is required to start the trial. You will not be charged during the trial, and your first charge occurs at the end of the trial unless you cancel before it ends.
Price. After the trial, the Service costs $19.99 per month, which includes up to three (3) user seats.
Loyalty credit (fee waiver). In any monthly billing cycle in which you complete at least twenty (20) qualifying paid customer payment transactions through the Service, your next subscription charge will be waived as a credit. Qualifying transactions you complete during your free trial count toward your first charge. We determine in good faith whether a transaction qualifies; refunded, disputed, failed, or test transactions do not count. This benefit is offered at our discretion and may be changed or discontinued on a going-forward basis.
Recurring billing. Subscription fees are billed in advance on a recurring monthly basis through our payment processor using your payment method on file, and you authorize these charges until you cancel. Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial periods.
Price changes. We may change subscription pricing. We will give reasonable advance notice, and any change takes effect at the start of a later billing period. Your continued use of the Service after a change takes effect constitutes acceptance of the new price.
Cancellation. You may cancel at any time from Account → Billing. Cancellation stops future renewals; it does not retroactively refund amounts already paid. Your access continues until the end of your current paid period, after which your account may become read-only.
5. Customer Payments, Processor & Fees
The Service lets you collect payments from your own customers. Those payments are processed by Stripe, Inc. ("Stripe") through a connected account that you create and control. To accept payments, you must set up a Stripe account through the Service and agree to the Stripe Connected Account Agreement and Stripe's terms; your ability to accept payments is subject to Stripe's approval and requirements.
For each customer payment you collect through the Service, the following fees apply and are deducted from the payment before funds are settled to your connected account:
- Stripe processing fee — Stripe's standard fee, currently 2.9% + $0.30 per successful transaction (set and subject to change by Stripe).
- LoPro platform fee — 2% of each recurring "autopay" payment; or $1.00 plus 1% of each one-time or guest payment.
You are solely responsible for your relationship with your customers, the goods and services you provide, the amounts you charge, applicable taxes, and any refunds, chargebacks, or disputes, including any related fees. LoPro does not collect, process, or store full payment card numbers; that information is handled directly by Stripe. LoPro is not a bank, money transmitter, or payment processor, and we are not responsible for the acts or omissions of Stripe or other payment providers.
6. Taxes
You are responsible for determining, collecting, reporting, and remitting all taxes associated with your business and the payments you collect from your customers. Stated prices for the Service do not include taxes that may apply to your subscription, which we may collect where required by law.
7. Your Data and Your Customers' Data
You retain ownership of the data you enter, including information about your customers (such as names, addresses, contact details, service history, photos, and notes). As between you and us, you are the controller of your customers' information, and you appoint LoPro to process it solely to provide and support the Service, as described in our Privacy Policy. You represent that you have all rights and consents necessary to provide that information to the Service and to authorize the communications described below. You grant us a limited license to host, process, and display your data as needed to operate the Service.
8. Messaging & Communications Consent
The Service can send messages to your customers on your behalf, including text messages (SMS) and emails such as invoices, receipts, reminders, "on-my-way" notices, and service reports. You are solely responsible for obtaining and maintaining all legally required consents from your customers before these messages are sent, for honoring opt-out requests, and for complying with all applicable laws (including the Telephone Consumer Protection Act, CAN-SPAM, and similar rules). We and our messaging providers act only as conduits for messages you initiate or configure. You also consent to receive account, transactional, and service-related communications from us.
9. Acceptable Use
You agree not to: use the Service for any unlawful, fraudulent, or deceptive purpose; send unlawful, harassing, or unsolicited communications; upload malicious code; attempt to gain unauthorized access to the Service, its systems, or other users' data; interfere with or disrupt the Service; resell or provide the Service to third parties other than your own authorized users; reverse engineer the software except to the extent that restriction is prohibited by law; or use the Service to infringe the rights of others.
10. Intellectual Property
The Service, including all software, design, text, and branding, is owned by LoPro CRM LLC and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. These Terms grant you no ownership rights in the Service. If you provide feedback or suggestions, we may use them without restriction or obligation to you.
11. Third-Party Services
The Service relies on third-party providers, including Stripe (payments) and providers of mapping, weather, messaging, email, and hosting services. Your use of features that depend on these providers may be subject to their terms, and we are not responsible for third-party services. Integrations and links to third-party services are provided for your convenience.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN RECORDS AND BACKUPS WHERE IMPORTANT TO YOU.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LoPro CRM LLC AND ITS MEMBERS, OWNERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14. Indemnification
You agree to indemnify, defend, and hold harmless LoPro CRM LLC and its owners, members, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Service, your data or your customers' data, the goods or services you provide, your communications with your customers, or your violation of these Terms or applicable law.
15. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or create risk or legal exposure for us or others. Upon termination, your right to use the Service ends, and we may delete your data after a reasonable period, except that certain records (such as financial and transaction records) may be retained as required by law or as described in our Privacy Policy. Provisions that by their nature should survive termination will survive.
16. Governing Law & Disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Florida, and you consent to their jurisdiction and venue. Before filing any claim, you agree to first attempt to resolve the dispute informally by contacting us at Support@GetLoPro.com.
17. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date and version above. For material changes, we will provide notice where reasonable and may require you to accept the updated Terms before continuing to use the Service. Your continued use of the Service after changes take effect constitutes acceptance.
18. Contact
Questions about these Terms can be sent to Support@GetLoPro.com. LoPro CRM LLC, Davenport, Florida.
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